REMOTE Full-Time Virtual Receptionist

Job Title: Receptionist Location: West Capital Lending – Onsite | Troy, MI
Employment Type: Full-Time | 40 Hours per Week | In-Office Only

About West Capital Lending
West Capital Lending is one of the nation's fastest-growing mortgage brokerages, ranked among the top in loan volume and partner satisfaction. We offer an elite platform for top-producing loan officers, with cutting-edge technology, comprehensive back-end support, and access to over 150 investors. We’re proud to be Rocket Mortgage’s #1 broker partner and the industry’s leader in innovative lending solutions.

Role Overview
We’re seeking a highly organized and detail-oriente d Receptionis t to join our Operations team. This individual will serve as the first point of contact for newly hired loan officers, managing the full onboarding, credentialing, and licensing process to ensure smooth transitions into the West Capital ecosystem. You’ll work closely with compliance, recruiting, and operations to maintain high standards and a seamless experience for every new hire.

Key Responsibilities
Manage onboarding and NMLS licensing for all incoming loan officers and branches
Guide new hires through background checks, fingerprinting, documentation, and state-specific licensing requirements
Coordinate with recruiters and hiring managers to ensure onboarding timelines are met
Maintain accurate and up-to-date licensing records in company systems
Liaise with compliance and legal teams to verify eligibility and regulatory adherence
Provide clear communication and support to new hires throughout the process
Track onboarding progress and generate weekly reports for leadership
Continuously improve onboarding workflows to support scale and efficiency

Qualifications
Detail-oriented with excellent time management and organizational skills
Strong verbal and written communication skills
Tech-savvy with the ability to learn internal systems quickly
Professional, customer-focused mindset with a sense of urgency
Experience working in a fast-paced, high-volume environment

Work Environment

• This is a full-time, in-o ffice position (no remote/hybrid)
• 40 hours/week, Monday–Friday
• Must be able to work onsite

Why West Capital?
Be part of one of the top mortgage brokerages in the country
Collaborative and fast-paced work culture with high-performing professionals
Opportunities for advancement as our company continues to scale
Access to proprietary tech, streamlined processes, and elite leadership