Full Time Head of Housekeeping

Housekeeping Manager -

DoubleTree by Hilton - Downtown South Bend

The DoubleTree by Hilton in the heart of downtown South Bend is seeking an experienced, hands-on Housekeeping Manager to lead our Housekeeping operation. This is a full-time salaried leadership position responsible for the daily operation of the Housekeeping department, including guestroom cleanliness, staffing, scheduling, productivity, inspections, training, inventory, and team performance. We are looking for a leader who is highly visible in the operation, comfortable holding the team accountable, and willing to jump in wherever needed.

Open availability, including weekends and holidays, is required

The Housekeeping Manager is responsible for overseeing all aspects of the hotel's Housekeeping operation and ensuring guestrooms and public areas consistently meet DoubleTree by Hilton cleanliness and presentation standards.

This position provides daily leadership to Housekeeping Supervisors, Room Attendants, House Attendants, and other departmental team members while working closely with the Front Desk, Engineering, and hotel leadership to ensure rooms are cleaned, inspected, and released on time.

Lead the daily Housekeeping operation for a busy full-service hotel

• Manage, coach, train, and develop Housekeeping Supervisors and team members
• Monitor daily room productivity and departmental performance
• Conduct regular guestroom and public-area inspections
• Maintain high standards for cleanliness, sanitation, organization, and presentation
• Maintain appropriate staffing levels and assist with recruiting, interviewing, onboarding, and training
• Prepare and manage employee schedules based on occupancy and operational needs
• Monitor attendance, punctuality, performance, and productivity
• Provide coaching and corrective action when standards are not being met
• Monitor linen, guest supplies, cleaning products, and Housekeeping inventory
• Ensure Housekeeping carts, closets, storage areas, stairwells, and service areas are properly maintained
• Lead departmental meetings, training, and daily communication
• Respond professionally to guest concerns and assist with service recovery when necessary
• Ensure compliance with hotel, Hilton, safety, sanitation, and company standards
• Assist operationally with inspections, room cleaning, public areas, or other Housekeeping duties when business needs require
• Previous hotel Housekeeping management or supervisory experience required
• Full-service hotel experience strongly preferred
• Strong understanding of guestroom cleaning and inspection standards
• Proven ability to lead and hold a team accountable for quality, productivity, attendance, and performance
• Ability to manage a high-volume operation and adjust quickly as business needs change
• Holiday availability required
• Must be available for early mornings, evenings, or extended hours when business levels or staffing needs require
• Schedule may vary based on occupancy, staffing, special events, and hotel needs

This is an active management position requiring the ability to:

• Frequently travel throughout guest floors and public areas
• Assist with physical Housekeeping responsibilities when operationally necessary

We're looking for a Housekeeping Manager who understands that a successful department requires more than completing schedules and paperwork. This position requires a leader who is present in the operation, develops the team, maintains accountability, communicates across departments, and takes ownership of the cleanliness and readiness of the hotel.

If you have hotel Housekeeping leadership experience and are ready to take ownership of a fast-paced department, we want to hear from you.

Immediate opening — apply today!

DoubleTree by Hilton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by applicable law.