Sales Engineering

Sales Engineer
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
We are looking for a Sales Engineer who combines strong technical problem solving skills with customer/partner-facing relationship management and operational leadership.
In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high-visibility customers.
You will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external partners, ensuring technical excellence while improving internal processes and customer outcomes.
Technical Account Management & Partner Ownership
Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements
Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations
Technical Operations & Escalation Management
Handle complex escalated technical requests from internal teams and high-visibility customers
Perform configuration changes, deployments, and product expansions
Product & Engineering Collaboration
Partner closely with Product, Engineering, Operations, and Customer Success teams
Collect and document partner feedback and prioritize feature requests
Process & Automation Improvement
3 to 5 years of customer-facing technical support, technical operations, or technical account management experience

• Experience managing technical projects or coordinating implementations
• Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
• Experience working in production systems in cloud environments such as GCP or AWS

Strong technical troubleshooting and root cause analysis skills
Strong knowledge of SQL
Familiar with at least one language, JS or Python preferred
Familiarity with APIs and high-level software architecture concepts
Experience with monitoring tools and production systems
Experience with JIRA or similar project management tools is a plus
Proactive mindset focused on process improvement and operational excellence
Demand for online food delivery is growing really fast! You'll be part of a team that helps restaurants succeed in online food delivery.
You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
This role is based in our Los Angeles office location. That's why all of our office-based teams work onsite, five days a week.
Add'l Incentive Compensation: Individuals can earn an estimated annual incentive compensation range of $50,000 when meeting performance expectations. Actual incentive compensation varies based on individual sales performance and targets. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees): Medical, dental, and vision insurance (multiple plans, incl. Company-paid life and disability insurance (short- and long-term). Optional supplemental life insurance for self, spouse, and children. Health Savings Account (HSA) Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Time Off policies: Discretionary vacation days 8 paid holidays per year Paid sick time Paid Bereavement leave Paid Parental Leave
Atoms accepts applications on an ongoing basis.