Dining Room Hospitality Host

Pacific Hospitality Group

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Provides them with a menu and provides general information about the restaurants and meal options at the hotel.

Records guest name and number of guests in party. Notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.

Checks in with guests to ensure satisfaction with each food course and/or beverages. Follows all standard food handling, sanitation, and health department guidelines.

Answers telephone and assists guests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.

Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.

Assists service staff by running food, refilling beverages and bussing tables in dining room if needed.

Ensure menus, check presenters and wine lists are kept clean and in good condition. Maintains cleanliness of work areas and hostess stand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.

Resolves guest complaints within scope of authority; Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Prior customer service and cash handling experience

Ability to deal with problems involving a few concrete variables in standardized situations

Ability to learn and use telephone and computer systems used at the hotel

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.