Client Service Support Rep

Members 1st Team Member Service Representative

When you join the Members 1st team, you become part of something much bigger than a credit union. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The Universal Member Service Representative supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services. The Universal Member Service Representative will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The Universal Member Service Representative will be expected to support lobby engagement and work with members to transition interactions from transactional to consultative. The Member Service Representative may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment

Thorough knowledge of credit union products, services, policies and procedures

Cash handling skills

Familiarity with PCs and applicable software

Ability to communicate effectively in English, both orally and in writing

Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

Sufficient manual skill for operation of PC keyboard and other standard office equipment

Ability to travel, including occasional overnight travel

General and business knowledge equivalent to a high school diploma

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE me. One community. Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

WE are servant leaders- at work and in the communities we serve. Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Members 1st Federal Credit Union