Head of Client Support Services

Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. Job CategoryRetailPosition SummaryCombining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.All employees receive pay that meets or exceeds the applicable minimum wage requirements.___Responsibilities• Assign and schedule work duties to auto service staff according to individual skill level• Serving all automotive service needs of customers• Oversee the hiring and training of an effective auto service team• Ensuring high teammate retention• Maintain compliance with quality standards• Developing customer satisfaction and retention• Other duties as assignedPreferred Qualifications:2-year degree or equivalentMinimum QualificationsHigh School Diploma or equivalent4 years of auto service technical experience1 year of service manager or service writer experienceProblem solving - customer complaintsAptitude to manage inventory, scheduling, equipment maintenance, etc.Capacity to lead and coach othersTeammate and customer/communication skillsAbility to recruit and select technicians and general service teammates successfully according to store requirementsWillingness to continue education and remain current in automotive repair issuesMust have completed all the current and required BSRO store education courses & modules required for this position.Must have valid automotive driver’s license at all times in order to test drive customer’s vehiclesAt Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; The opportunity to develop and grow, through training and regular mentorship.It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Temporary work authorization or the need for sponsorship may disqualify you from employment.

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