IT SysAdmin

ProSync is actively seeking a highly skilled and motivated System Administrator II (SA) who Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,” please apply today!The Level 2 System Administrator (SA) shall possess the following capabilities:Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceRequirementsTen (10) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required. Proven experience working with both Linux and Windows-based systems is essential for this role. Familiarity with system administration tasks across both platforms will be beneficial, as well as the ability to adapt and operate efficiently within mixed environments.EDUCATIONAL REQUIREMENTSA Bachelor's degree in a technical discipline from an accredited college or university is required. Security+, CCNA-Security, GICSP, SSCP, etc.).Compensation:We offer bonuses that are awarded quarterly to our employees and our compensation rates are highly competitive.Health & Retirement:We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family, now and in the future. Other health-related benefits include an employee assistance program for those difficult times or when you need to take care of your mental health.A healthy work/life balance is essential for building and executing your work effectively at ProSync, but it’s also necessary to allow you the room to pursue everything else you want to develop in your personal life.. We offer generous Paid Time Off and 11 paid holidays a year. ProSync also provides flexible work options that work with your schedule and lifestyle.Job SummaryID: 7686D53B25Department: ProgramsType: contract time