Head of Recruiting & HR

The Human Resources Manager partners with senior leadership, managers, and supervisors of the assigned area and serves as a consultant on Human Resources related issues. The HR Manager takes the lead in handling associate issues supporting the organization. This individual has primary responsibility for employee relations, talent management (including succession planning), HR administration, risk management, and compliance. The Human Resource Manager may also be responsible for other areas within HR including leaves of absence, workers' compensation, leadership development, talent management, benefits, and an understanding of payroll.

Note: Ideal candidate will have strong employee relations background supporting multiple sites within a medium to large sized organization.

Partners with leadership in employee relations and ensures policies, procedures and practices comply with applicable provisions of federal, state, and local laws and regulations including analysis, maintenance and communication of records and files required by law or local governing bodies or agencies.

Supports leadership in the development and retention of a high performing culture.

Partners with leaders and the Talent Acquisition team to identify, evaluate, and great talent for various roles within the area of responsibility.

Performance Management and Employee Relations

Educates and coaches leaders on performance management processes for developing associates’ potential and rewarding competencies FirstService Residential needs to succeed.

Partners with supervisors to coach associates to maximize performance and implements performance improvement plans with non-performing associates.

Acts as an advisor to managers on employment issues, promotions, performance issues and terminations.

Manages and resolves employee relations issues, including all Ethics Hotline concerns, and conducts effective, thorough and objective investigations.

Coaches leaders and associates on the FirstService company culture to support company goals and drive associate satisfaction and to ensure the teams exemplify core values.

Recommends organizational structure and staffing levels to accomplish company goals and objectives.

Partners with leaders on associate engagement, including building and executing associate engagement plans based on feedback from the Associate Engagement survey.

Deliver on HR Metrics

Analyzes trends and metrics in partnership with HR Director to develop solutions, programs and policies.

leverages technology to recommend how to streamline and enhance HR operations.

Partners with business leader to manage the HR side of takeover account integrations, including culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.

Compliance with Regulatory and Legal Matters

Ensures local compliance with federal, state, and local labor law and reporting requirements, including EEO, ADA, FMLA, DOL, workers' compensation, DFEH, and OSHA.

Works closely with HR Director in preparation of information or investigations required for compliance.

To perform this job successfully, an individual must be able to perform each performance requirement satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Successfully manages by exemplary leadership, integrity and character.

Play an integral part in building a cohesive HR team with the skills necessary to successfully execute departmental and company objectives and strategies.

Possesses strong computer skills (Excel, Word, PowerPoint, Outlook, ADP).

Is able to work with and retain highly confidential information.

Provides excellent customer service and relationship building background/skills.

Bachelor’s degree or equivalent knowledge/experience in Human Resources (minimum of 5 years).

Specialized training in employee relations and Human Resources management is required.

Presents broad knowledge of labor and employment law, wage and salary administration and well-developed administrative and communication skills.

Professional HR certifications preferred.

Bilingual preferred.

Must have finger dexterity for typing/using a keyboard.

Must have continuous talking and hearing in communication with guests, supervisors, vendors and clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; hours over and above normal office hours will occur, including evenings, holidays, and some weekends.

Tools & Equipment Used

General office equipment.

Travel

Must be able to drive to various locations frequently for support of associate relations, launching of new associations, and as business dictates.

Must be able to travel (fly) if necessary to complete transition of new account.

Medical, dental, and vision plans (full time and part time 30+ hours).

Time off including vacation, personal time off (PTO), and company paid holidays.

Legal services.

Free emotional wellbeing and daily life assistance support for all associates.

Health savings account.

Flexible spending account.

therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io Information About the AEDT - NYC Local Law 144
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io will respond in accordance with Local Law 144, within 30 days.

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