Field Service Engineering

Description Field Service Engineer I
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
Our Culture - A work environment that values diversity, inclusion & belonging
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Excellent communication and customer relations skills.
Willingness to travel
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
Please, no phone calls or emails. Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here .
Education Bachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Instrument- HPLC (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities