Head of Operations Management (m/w/d)

Church wants to make a lasting difference in your life, in our community, and in the world. That’s how we’re able to make a difference, and it’s the driving force behind everything we do.
The Operations Manager is primarily responsible for driving the logistics and execution of events and relational projects for the Relational Experiences team. The Operations Manager oversees events of all sizes, from small partner meetings to large‑scale international Hub launches, by managing timelines, budgets, volunteers, logistics, and overall execution.
What You’ll Do Plan & Execute Project Operations
Build and maintain detailed event timelines, tracking progress, communicating updates, and proactively identifying risks and deadlines.
Own the team’s master event calendar and project management tools, ensuring visibility across all experiences and coordinating schedules with internal teams and external partners.
Support on‑site event execution by coordinating setup, teardown, and logistics in partnership with relationship teams (Partnerships, Global Impact, Platform, Donor Relations, etc.)
Manage complex, multi‑workstream projects across multiple stakeholders, ensuring alignment, progress, and on‑time delivery within established timelines.
Manage Systems & Data
Oversee the end‑to‑end guest registration process, including workflows, on‑site check‑in, and attendee communication.
Manage CRM systems to ensure accurate data capture, maintenance, and usability; Collect, analyze, and report on key event metrics, including attendance, engagement, budget performance, and operational outcomes, maintaining clean and organized records.
Manage operational budgets for events and gifting projects, including tracking expenses, processing invoices, reconciling actuals, and reporting to stakeholders.
Coordinate ordering and fulfillment of supplies, materials, branded items, and gifts in partnership with the Sr. Manager, ensuring timely delivery for domestic and international events.
Maintain accurate inventory and supply records to support efficient operations.
Lead volunteer coordination, including recruiting, training, scheduling, and managing on‑site support for events and projects.
Effective at multi‑tasking, time management, and follow‑up to meet committed timelines.
Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships.
Ability to exercise financial responsibility and demonstrate a clear understanding for setting, following and managing a budget.
Bachelor’s degree in a related field.
5+ years of experience in event operations, project management, or logistics.
Experience with CRM platforms, registration systems, and project management tools.
Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
Short‑Term and Long‑Term disability is covered at 100% for full‑time qualified staff members.
Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. Casual dress and work environment.
Our Beliefs, Culture, and Commitment to Diversity At Life.Church, every staff member, and intern is a minister and is expected to engage in the church’s ministry fully. Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. To learn more about how we strengthen our team through diversity, visit our careers page.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.

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