Head of Customer Service (Remote)

Morrison Healthcare ,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
This position is eligible for an Employee Referral Bonus! For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on click.appcast.io.
Morrison Healthcare is seeking an experienced Patient Services Manager to join our leadership team at Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, part of the University of Miami Health System in Miami, Florida. This is a full-time position that will require rotating weekend and holiday coverage.
This leader will oversee daily patient dining operations, ensuring exceptional service, regulatory compliance, and an outstanding patient experience. Working collaboratively with clinical nutrition, nursing, and Food & Nutrition leadership, the Patient Services Manager will lead a team dedicated to providing safe, accurate, and compassionate meal service to oncology patients.
Lead the daily operation of Patient Dining Services, ensuring timely, accurate meal delivery and exceptional customer service.

• Partner with Registered Dietitians, nursing staff, and interdisciplinary teams to ensure patient dietary requirements and food preferences are accurately communicated and executed.
• Ensure compliance with all federal, state, local, Joint Commission, and regulatory standards, including food safety, HIPAA, patient rights, and infection prevention requirements.
• Monitor productivity, staffing, and operational performance while maintaining quality and service standards.
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives and support department and hospital-wide performance goals.
• Utilize electronic medical record (EMR) and diet office systems to support efficient patient meal service operations.
• Associate's degree with at least one (1) year of foodservice leadership experience, or a Bachelor's degree in Food Service Management, Hospitality Management, Nutrition, Dietetics, or a related field.
• One or more years of supervisory or management experience in healthcare foodservice, preferably within an acute care hospital.
• Strong leadership, communication, coaching, and organizational skills.
• Experience with electronic medical records, diet office software, Microsoft Office Suite, and patient meal service systems.
• Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA
Associates at Morrison Healthcare are offered many fantastic benefits.
Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Personal Leave
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.