Retail Banker / Bank Teller

Role Overview

Retail Bankers are the face of our organization and play a critical role in caring for customers each day. As a Retail Banker you will receive training to successfully engage and enhance the customer experience by offering products and services that best meet their needs. The well‑rounded knowledge base you develop will prepare you for advancement opportunities and a robust career in banking.

Key Responsibilities

Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.

Processing transactions, opening accounts, and performing account maintenance.

Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.

Employing problem‑solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Requirements

Minimum of 3 years of relevant and transferrable sales and/or customer service experience, OR an associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience, OR a bachelor’s degree.

Previous in‑store banking experience preferred, but not required.

Must be positive and engaging.

High school diploma or equivalent required.

Full‑time work status.

No supervisory responsibility.

Little to no overnight travel expected; may be expected to cover nearby branch locations up to 45 miles.

Working conditions include standing most of the time, walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Benefits

Employee Stock Ownership Plan (ESOP) – Be an owner and share in the growth of Woodforest.

401(k) Company Match: Woodforest adds 50¢ for each $1 you save up to 6% of eligible pay, matched in Stock held in your ESOP account.

Opportunities for long‑term growth and professional development.

Competitive base pay with regular compensation reviews.

Paid Time Away: PTO for Branch Banking employees; corporate employees receive paid vacation and sick time.

Medical coverage: 12 comprehensive plans available at an affordable cost.

Short‑term and long‑term disability, life, and AD&D insurance fully paid by Woodforest.

Well‑being program (Employee Assistance Program) to support physical, mental, and financial health.

Resource Champions available to connect employees to comprehensive services including expert banking, wealth planning, ESOP, health & wellness, community involvement, and financial literacy education.

Equal Opportunity

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to veteran status and disability status, protected by applicable federal, state, or local laws.

#J-18808-Ljbffr