Receptionist-Administrative Position- Full Time

Receptionist (Full-Time)
Elizabeth Adam Crump Health and Rehab Center
3600 Mountain Road
Glen Allen , VA
Position Summary
The primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.
Essential Functions
Manages the telephone and switchboard:
Operate paging/telephone system as required
Answers calls timely and courteously
Directs calls promptly and accurately

Assists visitors upon arrival to the facility:
Greets visitors upon entry to the building courteously
Assists those visitors by giving directions or contacting the person they have come to visit
Ensure all visitors/vendors sign in

Demonstrates customer service skills in every interaction via phone or in person
Greets people effectively
Offers assistance
Maintains a neat and orderly work area
Demonstrates awareness of environment and focuses attention on the front entrance

Performs other clerical duties as assigned:
Assists the administrator or others with special tasks or projects
Performs duties related to mail handling and filing as needed
Prepares informational packets, brochures, etc. that are maintained in the front area for visitors
Assist with administrative duties as directed (including typical filing, posting accounts, data entry, etc)
Order supplies, as directed
Attend in-service education programs in order to meet facility educational requirements
Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information
Maintain confidentiality of resident and facility records/information
Protect residents from neglect, mistreatment, and abuse
Protect the personal property of the residents of the facility
Others as directed by the supervisor or administrator

License, Education, and Experience
Organized and detailed in work performance
Good communication skills with excellent self-discipline and patience
Genuine caring for and interest in elderly and disabled people in a nursing facility
Comply with the Residents' Rights and Facility Policies and Procedures