Concierge (Full Time Seasonal)
$42 per hourThe Hoxton
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. This full-time position has hourly compensation of $42.00 per hour.
Keep detailed records of guest preferences and requests in CRM and PMS systems
- Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly
- Support VIP and celebrity guest handling in collaboration with Guest Experience leadership
- Stay up-to-date on city happenings, seasonal programming, and luxury trends
- Support special projects and activations as assigned by leadership
2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role
- Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese)
- High level of discretion and emotional intelligence
- Familiarity with Opera PMS, ALICE, or other guest service systems
- Strong network and resourcefulness to fulfill complex guest requests
- Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
- All your information will be kept confidential according to EEO guidelines.
Vacancy posted 25 days ago
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