Head of Customer Service Operations

Are you an expert multitasker who would thrive in a high-energy environment? As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.

Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.

Manage the overall execution of operations and receiving SOPS.

Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.

Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

Assist in the management of other store operations areas as needed.

Communicate effectively with the District and Regional Management teams.

Qualifications 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.

Experience utilizing scheduling and reporting computer software.

Travel may be required from time to time.

Benefits Competitive wage, flexible hours, and an associate discount.

Medical, dental and vision coverage including life and disability insurance.

Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.