Head of Operations, Managed Transportation

Operations Supervisor

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of: Prioritizing our Customers, Doing more with less, Thinking Differently, Respecting one another, Moving deliberately and quickly, Taking initiative and delivering.

As a front-line supervisor on our operations team, you will be responsible for supporting the Production Manager in the day-to-day operations in our food-based fulfillment center. The Production Supervisor is accountable for meeting or exceeding all operational goals through strong interpersonal communication, strategic planning, and a commitment to excellence. The ideal candidate builds strong professional relationships across departments, is an agent of change, and prioritizes the safety of both our team and our customers.

The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain a Safety-First culture in our food-based Fulfillment Center (FC). Responsible for meeting site environmental, health, quality & safety performance metrics. Monitor and assess team performance against established KPIs. Uphold and enforce safety and quality protocols within the facility. Conduct regular safety training sessions and inspections to maintain a secure working environment.

Optimize the allocation of resources, including manpower and equipment, to meet operational demands efficiently. Lead and mentor front-line operations staff, fostering a culture of continuous improvement, accountability, safety, and teamwork. Provide coaching and support to enhance individual and team performance.

Identify training needs within the team and coordinate with our HR and Learning teams to implement training programs.

Able to adapt to changing priorities, delegate, and manage time efficiently

Strong team management skills with ability to lead large teams

Experience in one or more operational areas such as production, inventory management, receiving, prep, or quality assurance

Familiarity with regulatory requirements for operating plants

An ability to adapt to changing priorities, delegate, and manage time efficiently

Experience training others to new processes or procedural updates

An aptitude for equipment operation and troubleshooting

Excellent leadership, team building, and people management skills

Strong interpersonal skills and communication with all levels of management

Experience with or certification in Lean Six Sigma, PMP, TPM or other relevant certifications

Experience conducting root cause analysis investigations

Comprehensive medical, dental, and vision insurance

• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid holidays
• 8-hour shifts, 5 days per week or
• 10-hour shifts, 4 days per week
• Must be available to work weekends, nights, and holidays as needed