Optician and Billing

As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction

Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features

Clean and merchandise display daily, always displaying effective merchandise

Assist with insurance billing and processing orders

Document all patient communication in patient records within the practice software system

Work on special projects and perform other related duties as assigned or requested

One to two years of experience in related field

Working knowledge of MS Office package

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select “Prefer not to say, I Don’t Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity” for the questions:

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