Head of Service Management

Service Manager
Bergey's Inc. is a family-owned business that has been servicing customers' needs since 1924. Currently, our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck, and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits: We offer a generous benefit package including: Vacation and PTO time, Paid Holidays, 401k with profit sharing, Medical, Dental and Vision insurance, Employee Assistant Program, FSA and HSA Plans, Life Insurance, Opportunities for Advancement, Employee Referral Program, Employee Discount.
Summary: Leads an efficient and profitable service department through team development, training, productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Supports and practices Bergey's Behaviors.
Location: Bergey's Truck Center-Trenton, NJ
Essential Duties:

Perform weekly payroll for the department and make all required employee time changes.
Forecasts goals and objectives for the department and strives to meet them.
Hire, train, motivate, counsel, and monitor the performance of all service department staff.
Completes yearly performance reviews on all employees.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers meetings.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Holds monthly department meetings.
Holds monthly safety meetings and has all department employees view safety video and complete proper paperwork documenting these meetings took place.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Maintains appropriate number of personnel to achieve optimum financial benefit.
Keeps upper management informed of any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees and/or customers.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials appropriate repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Handles customer complaints immediately and according to dealership's guidelines.
Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience.
Requirements:

Valid Driver's License
Successful completion of pre-employment background checks and drug screening
Bergey's is an equal opportunity employer. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.