Claims Liability Adjuster (Remote)

Summary

The Claims Analyst handles complex and high exposure bodily injury and property damage claims under Ryder’s self-administered liability program.

Job Description

This position investigates and adjusts claims and directs defense counsel, independent adjusters, experts, and other vendors throughout the claims-handling processes.

Requirements

Bachelor's degree and/or equivalent experience and seven or more (7+) years of experience in casualty claims required

Strong claim technical skills required

Adjuster licenses are required for various States

Additional Requirements

Demonstrated ability to handle large exposure and complex claims including litigated matters and coverage cases

Strong commitment to the principles of customer focus

Effective interpersonal skills and ability to communicate clearly in verbal and written communications

Complete detailed and quality internal reports

Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology

Requires superior claim technical skills

Comprehensive understanding of insurance coverage

State licenses are a plus

Obtaining necessary licensing will be required within 90 days

Responsibilities

Investigates and adjusts claims, and directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes

Assists Claim Manager in the identification of exposures and recommends solutions

Must possess a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico

Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program

On‑going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants

Interacts with Law Department on significant cases, and updates field operations personnel on claim status

Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are handled appropriately according to the applicable jurisdictions

Routinely interacts with primary and excess insurance carriers, and re‑insurers on files meeting reporting thresholds

Assists Claims Manager, when appropriate or the manager is out of office

Helps other team members on technical issues

Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments

Investigates and resolves complex and high exposure claims pursued against Ryder and our insured customers

Ensures the most appropriate and cost‑effective resolution of all claims is reached and that a high level of customer service is attained

Handles cases in compliance with state statutes

Compensation and Benefits

Compensation is a salary paid at a rate of $90,000 to $100,000 annually, with potential eligibility for an annual bonus, commission, and long‑term incentive plan.

Benefits include:

Comprehensive medical, prescription, dental, vision, life insurance, and disability insurance

Paid time off for vacation, illness, bereavement, family and parental leave

Tax‑advantaged 401(k) retirement savings plan

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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