Inside Sales Engineering

Inside Sales Engineer
Beachwood, OH 44122
Position Overview
The Inside Sales Engineer plays a key role in supporting the sales process by leveraging their technical knowledge and communication skills to assist customers and internal teams develop proposals. Engineer is responsible for providing technical support and sales assistance to customers inquiring about industrial control systems, automation products, and related equipment. This role involves understanding customer needs, offering solutions, preparing quotes, and collaborating with outside sales teams. The position requires a balance of sales expertise, customer service, and technical knowledge concerning electrical components, automation, PLCs, drives, safety, and control systems.
Key Responsibilities
Customer Support & Sales:
Address inbound inquiries about industrial control systems, including upgrades and new designs
Provide technical guidance and prepare quotes and proposals for automation solutions
Select suitable products to meet customer requirements
Technical Expertise:
Possess in-depth knowledge of industrial control products (e.g., PLCs from Rockwell, Siemens; Drives from Rockwell, ABB, Siemens, Yaskawa, Schneider)
Collaboration:
Collaborate with sales, engineering, and manufacturers for effective support
Coordinate with partners to resolve complex inquiries
Liaise with vendors for the latest technical information and pricing
Sales Process Management:
Follow up on quotes and maintain accurate records in Millennium systems
Manage the complete quote cycle, including project creation and documentation
Provide after-sales support as needed
Market and Product Knowledge:
Stay informed about new automation products and industry trends
Participate in training and seminars to enhance technical skills

Qualifications
What we need you to have:
Bachelor's degree in electrical engineering or related field (or equivalent experience)
In-depth knowledge of industrial controls, automation, and electrical components (e.g., PLCs, VFDs, Servos, Sensors, HMIs)
Familiarity with key automation brands (e.g., Rockwell, Siemens, ABB, Schneider Electric)
Excellent customer service and communication skills
Proven ability to understand industrial control needs and develop corresponding solutions
Experience in inside sales or technical support, preferably in industrial automation
Strong problem-solving skills and ability to manage multiple inquiries and quotes simultaneously
Detail-oriented with effective documentation skills for sales opportunities
Proficient in Excel, Word, SharePoint, and other Microsoft Office software
What we'd love you to have:
Experience with CRM systems (Acumatica, Salesforce, SAP, etc.)
Knowledge of industrial standards and regulations (e.g., UL, CE, IEC)
Familiarity with industrial networking and communication protocols (e.g., Ethernet/IP, Modbus, Profibus)
Additional Information:
Travel Requirements 5 - 10% travel
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently
Millennium Control Systems