VIRTUAL HEALTH LIAISON

Overview “Improving the lives of those with chronic care diseases while providing solutions to our customers."
At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Who We Are SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
Essential Duties Under the general supervision of the Director of Sales, the Clinical Liaison is a key representative for cultivating quality relationships inside multiple medical facilities, being visible on a daily basis providing prompt service, informing medical staff, patients and family members regarding delivery, requesting medical documents when needed, while marketing a variety of SuperCare Health DME, respiratory therapies and/or infusion services.
Responsibilities Coordinating all details of Durable Medical Equipment and Respiratory item deliveries to the Hospital room and to home with the Customer Care Specialist, Dispatcher and Respiratory Department.
Consulting with the patient and family on receiving the Durable Medical Equipment items to the patients’ room prior to discharge whenever possible, to reduce the number of deliveries to home or deliver to the home if needed.
Instructing patient/family and caregivers on the appropriate use of Durable Medical Equipment and Respiratory equipment when delivered to hospital room.
Consulting Director of Sales on any Durable Medical Equipment Respiratory orders for patients.
Maintain a professional and constant interfacing with patients Managed Care and Primary Medical groups to ensure all required pre-authorizations and proper coordination of services when applicable.
Review and maintain appropriate inventories of equipment in assigned storage/closets to maintain adequate inventory PAR levels set by SuperCare Health.
Provide Customer Care Department Specialists with essential information needed to properly process insurance or private pay billing.
Adhere to SuperCare Health's HIPAA policy and all company policies.
Submit completed approved business expenses in a timely manner and attend all department meetings and in-services scheduled.
Schedule ongoing community development activities, in-services and seminars on any new Durable Medical Equipment.
Receive and document orders for respiratory equipment and/or services from the customer service, patient, caregiver, physician or family member.
Complete patient accounts paperwork including Plan of Care treatment/assessments and support continuity of care as needed.
Act as liaison between SuperCare Health and the patient, family, caregiver and physician.
Be able to execute strategic planning and selling to referral sources, including pre-call planning, presenting benefits, and closing for the business.
Become an expert on core products of Respiratory Equipment and Supplies including ventilators, vests, oxygen, BiPAP, CPAP and related equipment and supplies.
Physical Demands Must be able to walk long distances across large healthcare facilities.
Must be able to lift and carry equipment and miscellaneous items up to 75 lbs. Work Environment Fast-paced healthcare facilities with emphasis on prompt deliveries and coordination of Durable Medical Equipment and services, with high level of communication with multiple partnered healthcare vendors. Demands include coordinating multiple discharges at one time, working under deadlines, and forwarding discharge information to SuperCare Medical and appropriate staff.
Work Experience Requirements Graduate from accredited RT Care Program (licensed RCP).
Thorough knowledge and skill related to the respiratory care field.
Excellent customer service and communication skills.
People-sensitive characteristics with a genuine desire to help others.
Benefits Medical
Dental
Flexible Savings Account
Voluntary Life Insurance
Observed Holidays: New Year\’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks Paid Training
Remote Work Opportunity
Growth Opportunities
This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health's growth.
What SuperCare Health is About "SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes."
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
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Company Business Hours - 8:30 AM - 5:30 PM PST
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