Community Liaison

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

The Community Liaison will build and strengthen relationships with community partners to expand outreach and engagement. The ideal candidate will design and implement strategic initiatives to grow and sustain community presence. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca's Enhanced Care Management team. The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. If you have a strong drive to help the underserved, this position is for you!

This is a critical role and we're looking to fill it as soon as possible.

This field-based position requires traveling throughout San Francisco County. Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel.

What you'll do

• Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
• Drive referrals into Vynca care programs, primarily Enhanced Care Management
• Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
• Understand local market dynamics and agency strengths.
• Develop and execute strategic marketing plans.
• Identify and communicate cultural issues affecting members.
• Track sales activities and conduct presentations.
• Support community events and maintain high customer service standards.
• Serve as a liaison between patients and practices.
• Strengthen referral partnerships through outreach efforts.

Your experience & qualifications

• 2 years of experience in healthcare sales or at a community-based organization required
• Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required.
• Experience working with underserved communities and in healthcare
• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
• Experience working in a CRM, Salesforce experience preferred
• Must possess strong organizational skills
• Ability to work independently
• Proficient with Microsoft and Google applications
• Strong communication, speaking, and presentation skills
• Strong motivational skills, including conflict/dispute resolution techniques
• Must have access to a reliable internet connection
• Valid driver's license and reliable, insured, and registered automobile
• Bilingual (English/Spanish), highly preferred

Keywords: Healthcare Sales, Community Partnerships, Business Development, Community Outreach, Referrals, Enrollments
Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.
• Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:
  
  • Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
  • Regularly requires working at a computer for an entire shift (with appropriate breaks).
  • Regularly requires use of laptop and video-conferencing technology.
  • Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
  • Occasional travel may be required to perform job duties, attend training, or company events.