Head of Services - Support and Managed

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. Position Summary The Service Manager I coordinates the work of employees who repair and maintain buildings/facilities. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
Responsible for safety and skill training for all maintenance employees. Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
Responds to resident request per company standards.
Up to 299 units in one community
Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
High School diploma - preferred
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Operation of a motor vehicle onsite, if applicable.
What You Can Expect From Us Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
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