Field Service Engineering

Position SummaryWe are seeking an experienced Field Service Engineer to support the installation, qualification, maintenance, calibration, and repair of advanced scientific instrumentation at customer sites. This individual will serve as a technical subject matter expert, ensuring equipment operates in compliance with customer, regulatory, and quality requirements. The role requires strong experience in equipment validation, troubleshooting, and customer-facing technical support within regulated laboratory and biopharmaceutical environments.Key ResponsibilitiesPerform instrument installations, commissioning, repairs, preventative maintenance, calibrations, and system upgrades at customer facilities.Diagnose and resolve mechanical, electrical, software, and operational issues on scientific instrumentation.Provide technical support via phone, email, remote diagnostics, and on-site customer visits.Respond promptly to customer inquiries and service requests while maintaining high levels of customer satisfaction.Train customers on instrument operation, maintenance procedures, and best practices.Execute and document equipment qualification activities, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).Develop, review, and complete qualification protocols and validation documentation in accordance with quality and regulatory requirements.Partner with customers to support site readiness, commissioning, qualification, and validation initiatives.Maintain accurate service records, maintenance logs, calibration reports, validation documents, and customer communications.Support implementation and adherence to company Quality Management System (QMS) requirements.Identify, document, and escalate quality-related issues in accordance with established procedures.Ensure all service activities are performed following GMP, GLP, safety, and regulatory standards where applicable.Collaborate closely with Engineering, Quality, Sales, Customer Success, Applications, and Product Development teams to resolve technical issues and improve customer experience.Provide customer feedback and field observations to support product improvements and continuous process enhancements.Assist with technical evaluations, product upgrades, and field-based testing activities as needed.QualificationsBachelor's degree in Engineering, Bioengineering, Biotechnology, Life Sciences, or a related technical discipline.Minimum of 3 years of scientific instrument support experience including installation, maintenance, repair, and troubleshooting.5+ years of equipment qualification and validation experience within regulated environments.Experience troubleshooting complex instrumentation involving mechanical, electrical, and software components.Strong technical documentation and report-writing skills.Excellent communication and customer-facing skills.Ability to travel frequently to customer sites.Job Type & LocationThis is a Permanent position based out of Woburn, MA.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Employees enjoy a comprehensive benefits package including 100% employer-paid medical, dental, and vision coverage for employees, 50% dependent coverage, 401(k) match, generous PTO, and floating holidays.Application DeadlineThis position is anticipated to close on Aug 29, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.