PT Front Desk Receptionist for Overnight Weekends

Employee Type PT

Front Desk Agent / Guest Services Agent
Start Your Journey with Midas Hospitality:
Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience.

As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations.

Process reservations, modifications, and cancellations according to hotel, brand, and company standards.

Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.

Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.

Promote and enroll eligible guests into hotel loyalty and rewards programs.

Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.

Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

Maintain accurate front office records, shift reports, logs, and guest information.

Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.

Handle guest mail, packages, messages, and special requests according to hotel procedures.

Maintain a clean, organized, and professional Front Desk and lobby area.

Follow all hotel safety policies, security procedures, and standard operating procedures.

Complete additional assignments and projects as requested by hotel leadership.

Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.

High school diploma or equivalent preferred.

Basic computer skills and ability to learn hotel Property Management Systems (PMS).

Experience handling cash, credit card transactions, and maintaining accurate records preferred.

Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.

Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 40 hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity.