Senior Teller Flexible

Responsible for the recording of City revenue receipts, the tabulation and posting of collections to individual accounts, the investigation of discrepancies and at discretion of supervisor perform essential tasks for department.

Supervision: Supervision Received: Receives direct supervision from the Teller Supervisor. Supervision Given: None.

Interacts with customers, both in-person, on the telephone and via email. Collects and posts receipts from both customers and City departments using various software products designed for this purpose. Proofs, balances and reconciles daily receipts within the City's accounting software. Prepares bank deposits, including electronically scanning checks that are deposited via secure portal, as well as preparing cash deposits for physical delivery to a bank branch. May also be directed to deliver deposits to a local bank branch when necessary. Answers phones and replies to department voicemail messages. Provide customer service to residents in person and over phone with clear, succinct answers to questions and clear explanation of city accounts and procedures. Posts betterment payments, deferral tax accounts and notifies Assessor's Office of receipts. Posts lock box receipts from banks that are received as import files over a secure portal that are then imported into the City's accounting software solution. Balances cash drawers and ensures receipts are properly posted, in the City's accounting software. Maintains required transaction records of payments and/or adjustments to customer accounts within the City's accounting software. Handles customer transactions and assists in customer account balance verifications, the processing of payments for various tax bills, water and sewer use fees. Maintains customer confidentiality. Follows and adheres to department, City and government rules, regulations, policies, and procedures. Education, Training and Experience: Bachelor's degree preferred, and one to three years related experience and/or training or equivalent combination of education and experience.

Knowledge of cash receipts, basic accounting, and office procedures. Ability to provide excellent customer service skills in person and over the telephone. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where prescribed standard practices exist. Skill: Excellent communication skills and ability to provide outstanding customer service in a person-to-person environment. Ability to communicate, either orally or in writing, in a language other than English is preferred. Ability to read and interpret documents, such as reports and procedures manuals. Ability to present information effectively, which may be controversial in nature, one-on-one, or in small groups, to citizens or employees of the city. Intermediate level computer skills, especially including experience with Microsoft Office suite of products (Word, Excel), plus experience with accounting software, including QuickBooks, and other Accounts Receivable software that includes posting payments, reviewing and interpreting historical accounts receivable records. Knowledge of and experience working with documents saved in Portable Document Format (.pdf), and software that manages such documents (typically Adobe), including merging.pdf documents, editing documents, etc. The office environment is a typical indoor office environment, including interacting with colleagues daily. The incumbent will be provided a desk, computer, telephone, and other typical office implements with which to perform the job.

Performance Standard: Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City's values. Newton has safe and attractive neighborhoods, an excellent public school system, an active community life, multiple transportation systems, proximity to Boston and a well-managed and financially strong City government. The City of Newton has a population of approximately 88,900, with 32,600 housing units and occupies a land area of 18.3 square miles. Unlike many other communities that are established around a single Main Street or downtown, Newton is comprised of thirteen distinctive villages. It is home to a variety of private secondary and post-secondary schools including a portion of Boston College, Lasell University, William James College, Hebrew College, and the UMass Amherst – Mount Ida Campus. Newton-Wellesley Hospital, part of the Mass General Brigham health care system, serves as an important partner to the City. Our Government: Newton has what is known as a "strong Mayor" form of government with the Mayor having the executive and administrative powers of the City. Laredo was sworn in on January 1, 2026 after serving on the City Council. As an Employer: The City of Newton believes that its employees are its greatest asset. To that end, we are committed to supporting our employees by providing competitive wages and growth, a comprehensive benefits package which includes a defined municipal pension plan, quality health and dental insurance plans, generous paid leave benefits, paid holidays, and access to supplemental benefits such as deferred compensation, short term disability plans, flexible spending accounts, and other employee benefits. We also provide access to an Employee Assistance Program and access to employee training and professional development opportunities. We encourage you to visit our Human Resources Department website to learn more about our organization and benefits which are available to our employees. Human Resources Diversity Statement

We recognize our workforce is a source of strength that is vital to our ability to effectively serve the City of Newton's diverse community. Proactively address discrimination through education and in partnership with other departments and leaders.

Serve as a role model to celebrate and nurture diversity.

Foster inclusion by staying curious and clarifying assumptions.

Evaluate and develop policies and practices that reflect the diverse nature of our workforce.

Build and strengthen accountability at all levels to support diversity efforts.

Health insurance

• Dental insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Metro Credit Union
• Employee Assistance Program
• Generous paid leave time benefits and paid holidays.
• City Retirement (Mandatory)
• Weekly Direct Deposit