Medical Receptionist/Front Desk Healthcare

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Essential Functions/Responsibilities (other duties may be assigned):

Greet patients upon arrival and address questions and concerns

Answer incoming calls, provide information, transfer calls, and take messages as neede d

Schedule appointments and manage multiple provider calendars

Register new patients and update existing patient demographics and financial information

Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff

Maintain and update patient records through data entry, faxing, and scanning

Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items

Review and update accounts receivable/payable changes since prior visits

Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly

Monitor office supply inventory, place orders, and coordinate equipment maintenance and service

Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments

Prepare and process daily reports, deposit slips, and upload financial records to shared files

Review billing claims and denials; gather required information from providers or patients to resolve issues

Support additional office tasks and projects as needed

Required Skills and Experience:

High School Diploma or GED equivalent

2+ years of administrative support experience in a medical environment preferred

Knowledge ofhealth insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred

Excellent customer service and interpersonal skills

Ability to establish and maintain effective working relationships with patients, coworkers, and the public

Strong communication , multi-tasking, and problem-solving skills

Ability to thrive in a fast-paced and demanding work environment

Strong attention to detail and a commitment to achieving high levels of patient satisfaction

Ability to maintain confidentiality and uphold HIPAA compliance at all times

Sound judgment and discretion in handling sensitive information

Team-oriented mindset, flexibility, and a willingness to learn

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Benefits Offered:

Health Insurance (Single & Family plans available)

Life Insurance

Disability Insurance

401(k) P lan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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