Head of Technical Delivery Management

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. About the team The Global Partner Engineering and Operations (PEO) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. What you’ll do We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering Operations (PEO) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.

Responsibilities Partner Management: Build and maintain strong, long‑term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.

Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.

Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.

Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.

Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.

Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization.

The preferred qualifications are a bonus, not a requirement.

Minimum requirements Bachelor’s degree in Business Administration, Computer Science, or a related field.

Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.

Proven ability to drive medium to large‑sized technical projects in collaboration with external partners and cross‑functional internal stakeholders.

Strong analytical and problem‑solving skills, with experience leveraging data to enhance decision‑making.

Willingness to travel (30%) as partner needs require, and occasional off‑hours/rotational coverage for incidents.

Basic to intermediate proficiency in SQL and XML is preferred.

Experience working in a SaaS or cloud‑based technology environment.