Head of Programme Management

Program Manager – Legal

The Program Manager is responsible for leading and delivering strategic operational programs within a large legal services environment. This role combines program management, operational execution, and stakeholder leadership to drive initiatives that improve service quality, operational efficiency, and client outcomes.

The Program Manager will oversee cross‑functional projects and operational initiatives, ensuring successful execution from planning through implementation. Key focus areas include Quality Assurance, Continuous Improvement, SOP Governance, KPI Reporting, Office Move Management, and Operational Excellence.

This position partners closely with Operations, HR, Finance, Technology, and Client Leadership teams to ensure programs are aligned with business objectives and client expectations.

Program Management

Lead and manage a portfolio of operational programs and projects from initiation through implementation.

Develop project plans, timelines, milestones, and governance structures to ensure successful delivery.

Monitor program performance and track progress against established goals and KPIs.

Identify risks, dependencies, and potential roadblocks, implementing mitigation strategies as needed.

Support the development and implementation of standardized processes, SOPs, and operational best practices.

Drive continuous improvement initiatives to enhance efficiency, quality, and service delivery.

Develop and maintain KPI reporting and performance measurement frameworks.

Stakeholder Management

Partner with Operations, HR, Finance, Technology, and Client Leadership to execute strategic initiatives.

Facilitate project meetings, status updates, and executive‑level communications.

Financial & Reporting Responsibilities

Assist with program budgeting, forecasting, and resource planning.

Monitor project expenses and ensure alignment with approved budgets.

Prepare and present program performance reports and business updates.

Support operational decision‑making through data analysis and reporting.

Change Management & Special Projects

Support organizational change initiatives, office relocations, and operational transformation efforts.

Develop communication and implementation plans to ensure successful adoption of new processes.

Lead special projects and strategic initiatives as assigned.

Bachelor's degree or equivalent experience.

5–8 years of experience in program management, project management, operations, or service delivery.

Proven ability to manage cross‑functional projects and operational initiatives.

Proficiency with reporting, project management, and productivity tools.

Experience supporting legal services, professional services, or corporate operations environments.

PMP, CAPM, Lean Six Sigma, or similar certification.

Experience managing multi‑site programs or operational projects.

Program and project management

Stakeholder and relationship management

Data analysis and reporting

Change management

Financial awareness and resource planning

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

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