Lead Concierge (Overnights)

TYPE Part time to start, 20 to 25 hours per week, with a defined path to full time
REPORTS TO Owner / Clinic Director
SCHEDULE Weekday coverage with rotating Saturdays and occasional evening events
COMPENSATION Base plus performance pay. Approximately $25,000 to $40,000 annualized at target

We are a small, deliberately high touch clinic with 37 active members and a growing service menu spanning hyperbaric oxygen, IV therapy, contrast and red light therapy, functional diagnostics, and hormone and metabolic optimization.
You take the individualized health protocol created during a client’s clinical visit and map out the actionable path to lasting health optimization. You present membership options and pricing, close the enrollment, and schedule the next visits before the client leaves the building.
As the member base grows, this role grows with it, taking on outreach and referral partnership work to bring new clients through the door.
You leverage your knowledge to ask intelligent questions, explain our clinic philosophy clearly, build deep trust, and help qualified prospects make confident decisions to invest in their health.

Document every conversation, decision, and next step accurately in the EMR and CRM
Run a structured member touchpoint cadence you own and never let slip. At minimum: a 48 hour post enrollment welcome, a day 7 first service check, a day 30 progress call, a day 60 touch, and a 90 day protocol review coordinated with the provider

• Any member tracking below their monthly allotment gets a personal outreach. Run reactivation outreach for lapsed members and for consult clients who did not enroll the first time
• Business Development and Referral Partnerships

Build and work a referral partner network across Nashville, Franklin, and Brentwood: performance gyms and training facilities, chiropractors and physical therapists, concierge and cash pay primary care practices, private clubs, downtown corporations, and trainers serving the athletic and music communities

• Own the outreach that fills the consult calendar rather than waiting on inbound
• Plan and host member events and partner nights, and convert guests into members
• Pursue corporate wellness conversations with Nashville employers where a small number of executive memberships is a realistic outcome

Anticipate rather than react. Deliver a weekly numbers review to leadership: consults held, close rate, new recurring revenue, cancellations, saves, credit utilization, and reactivations
• If a service is underused or a tier is churning, you should be the first to say so
Scheduling administration and general office admin

• Inventory, ordering, and facilities
• Social media content creation and management

Using motivational interviewing, you ask deep, intentional questions to uncover what truly drives a client, helping them move past hesitation and make a confident commitment to their health.

• A relationship and pipeline manager. You are disciplined and organized with follow up calls, precise with documentation, and comfortable actively managing a pipeline of prospects and enrolled members.
• You have an instinct for luxury service. In a clinic this size there is no sales team to sit inside of. You set your own week, protect your own cadence, and do not need to be managed into activity.
• You seamlessly coordinate with our medical providers and administrative staff to ensure every client experiences a smooth, high touch journey.
• Three or more years in consultative sales, membership sales, or client success, ideally involving cash pay purchases of $2,500 or more
• Proficiency with CRM and EMR systems, and comfort living inside a pipeline
• Available onsite in Nashville for 25 to 30 hours per week, including rotating Saturdays and occasional evening events

Background in private club membership, medspa or aesthetics, concierge or functional medicine, luxury hospitality, luxury retail clienteling, or boutique fitness

• Credential in health coaching (NBHWC), nutrition, exercise science, nursing, or personal training
• Experience with professional supplement platforms and wearable data such as Oura, Whoop, and CGM
• An existing network among Nashville area trainers, clinicians, or wellness practitioners

A private club or athletic club membership director who wants a shorter week and more autonomy

• An experienced hospitality, luxury retail, or aesthetics professional re entering the workforce and looking for a focused, senior scope
• A health coach or wellness practitioner building an independent practice who wants a stable anchor engagement alongside it

Net new members per month, counting both new enrollments and cancellations prevented

• Consult to enrollment conversion rate
• Net member retention and churn rate, measured at 3, 6, and 12 months
• Rebooking rate at time of service
• Consults generated through referral partners and guest passes