Claims Adjuster Senior Property

Senior Commercial General Liability & Workers' Compensation Claims AdjusterArgo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. We are looking for a highly capable Senior Commercial General Liability and Workers' Compensation Claims Adjuster to join our Claims team and work from either our Richmond, VA, or Omaha, NE offices. This role will be adjudicating workers' compensation claims in the jurisdictions of AL, CO, FL, GA, NC, NJ, NY, & SC and Commercial General Liability claims nationwide in order to provide superb results for our clients.Although Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, our specialty is underwriting workers' compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets us apart from other insurance carriers in this niche market.Candidates must be able to work on-site at a designated company office during standard business hours.Working under limited technical direction and within broad limits and authority, adjudicate highly complex indemnity and federal black lung workers' compensation claims as well as commercial general liability claims on assignments reflecting potentially with significant impact on departmental results.Providing laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful and long-lasting connections with our insured and brokers.Reporting to senior management, loss control, and underwriters on claims trends and developments.Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.Investigating claims promptly and thoroughlyAnalyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.Writing own coverage letters.Investigating claims promptly and thoroughly, including interviewing all involved parties.Managing claims in litigationManaging diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.Preparing reports for file documentationApplying creative solutions which result in the best financial outcome.Settling straightforward claims in line with authority limits and adheres to organizational referral proceduresNegotiating in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc).Having an appreciation and passion for strong claim management.Qualifications / Experience Required:An advanced knowledge of commercial general liability and workers' compensation claims, as well as an exceptional customer service focus typically obtained through:A minimum of five years' experience adjudicating both commercial general liability and workers' compensation claims in any of the following jurisdictions: Bachelor's degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating workers' compensation claims beyond the minimum experience required above may be substituted in lieu of a degree.Must be licensed in AL, FL, GA, NC, NY, KY, and SC or have ability to quickly obtain a license to adjudicate first party claims within 120 days of employment.Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).Strong claim negotiation skills a must. Must possess a strong customer focus.Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.Uses listening and questioning techniques to effectively gather information from insureds and claimantsProficient in MS Office Suite and other business-related software.The ability to read and write English fluently is required.In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.Richmond Pay Range: $101,184 - $120,462Albany and Chicago Pay Range: $111,384 - $132,498Los Angeles and New York City Pay Range: $121,482 - $144,636About Working in Claims at Argo GroupArgo Group does not treat our claims or our claims professionals as a commodity. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.Our entire claims team works in a collaborative nature to expeditiously resolve claims. We even offer rewards for creative and innovative ideas.We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.