Head of Client Support Services

Job Description Description: Join the top-rated RV dealership in the nation! At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. RV Country is looking for a strong committed Service Manger to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you’re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.

Lead daily operations of the service center, overseeing workflow, technician scheduling, and work order management from diagnostics through invoicing or claims.

Provide strong leadership and support for service employees, including coaching, conducting meetings, and participating in recruitment and performance reviews.

Deliver exceptional customer service by maintaining clear communication throughout the service process and upholding company service standards.

Use extensive RV product knowledge to support technicians, resolve issues, and ensure high-quality service.

Collaborate with management on continuous improvement initiatives, including safety, training, and technical updates.

Monitor customer satisfaction metrics (CSI and NPS) and implement strategies to maintain or exceed company goals.

Understand the service process.

Analysis/problem solving skills.

Team leadership and motivation skills to the service staff.

Demonstrate commitment to and creative thinking for continuous improvement.

Ability to develop and maintain a good business relationship with both external and internal customers.

Minimum 3-5 years of experience in RV or Auto service operations

Experience in a leadership role with demonstrated ability to motivate and manage people.

High school diploma or GED required – additional business coursework preferred

Medical, dental, and vision insurance

~Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.