Head of Support Services

Participates in departmental strategic planning and policy-making. Responsible for service assignments for staff based on knowledge, skill and ability.
Promotes communication among patients, families, hospital departments, and medical staff to optimize the interdependence of all team members. Coordinates the needs of physicians and acts as liaison between the medical staff and the nursing staff by serving as a problem solver and mediator.
Evaluates the quality of patient care provided in the specialty area through collaboration with unit and organization resource people. Assures policies and procedures are in compliance with those of the Medical Center, the Nursing Department, and regulatory agencies.
Ensures unit orientation programs meet learning needs of new employees and prepare staff to fulfill requirements of position. Provides for, and coordinates, unit-based educational programs. Assesses staff needs for supervision, resources, and direction.
Assists staff to identify personal learning needs.
Supports Shared Governance and its functions related to Nursing Evaluation, Peer Review, Policy/Procedures, and Standards of Nursing Practice.
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

~ Bachelor's Degree in Nursing.

Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders and twist frequently during work shift.
Will be exposed to the following hazards on a continuous basis: mechanical, electrical, chemical, radiation, blood and body fluids.
Operates all equipment necessary to perform the job.