Head of Delivery Management

Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. *** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. You will own outcomes end to end, from liquidity and conversion to risk, compliance, and partner growth, while launching and scaling a platform in a regulated financial environment.

Build and optimize capabilities such as dealer onboarding, inventory ingestion, rate and term comparison, pre-qual and pre-approval flows, and liquidity management.

Define and track marketplace KPIs, including conversion, match rates, partner participation, and revenue per transaction, and drive experimentation through A/B testing and feature flags.

Lead cross-functional delivery with engineering, design, data, risk, operations, and compliance, and ship iteratively at high quality.

Shape decisioning and rules engines aligned to auto finance and consumer lending, and champion risk-aware matching and pricing intelligence.

Implement safeguards against fraud, platform abuse, and identity risk in collaboration with Risk and InfoSec.

Education Bachelor's degree in business or information technology, preferably M.Experience 10+ years in product management, including 5+ years building two-sided marketplaces or fintech products, with a track record of shipping 0?Strong data fluency, including funnel analytics, cohorting, and KPI instrumentation.

Domain depth in lending ecosystems and customer acquisition funnels, plus familiarity with U.Platform mindset across APIs, microservices, and event-driven architectures, and experience with partner integrations for dealers, lenders, and data vendors.

Nice to have Auto retail or finance experience, including off-lease remarketing, dealer systems, and titling or registration. Experience with marketplace liquidity management, personalization and ranking, and pricing intelligence.

AI tools may assist in the recruitment process; The pay range for this role is ***- *** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.