Full-Time Claims Adjuster

Job Type: Classified - Full Time
Department: Claims Reserve Fund
Claims Adjuster I
About the Job: Join our dynamic Human Resources (HR) Risk Management team as we seek talented and driven individuals to fill our Claims Adjuster I position! You will handle liability, worker's compensation, and subrogation claims in this crucial role through meticulous investigation, skillful evaluation, and decisive disposition. We're an accredited pay equity employer!
As a Claims Adjuster I, you will:

Investigate liability claims against the City; schedule interviews with City staff, claimants, and the public, virtually and in-person, for the purpose of data collection; Investigate employee injury (Workers' Compensation) claims, determine compensability, coordinate treatment, and process filings as necessary
Participate in subrogation of claims for the City by actively pursuing third parties for payment
Recommend/set reserves in determining legal rights of recovery; monitor and assess claim reserves throughout the claim life
Thoroughly document claim activity in claims database; Work with employees, citizens, stakeholders, the Division of Workers' Compensation, and attorneys to review and settle claims
Document files; Ensure compliance with all federal, state, and local laws, codes, and regulations

Claims investigation to determine liability, compensability, negotiate, and settle claims according to city's and state's laws, policies and procedures
Pertinent federal, state, and local laws, codes and regulations
Modern office technology and supporting software programs and database applications
Learn and apply pertinent federal, state, and local laws, codes and regulations
Apply the Colorado Governmental Immunity Act (CGIA) to incoming claims to determine the city's immunity
Stay up to date on requirements pertaining to claims law, state compensation law, policies, procedures, benefits, and damage assessment methods
Read and review property and auto estimates for damage
Review medical notes as they apply to claims
Seek information from various sources and initiate projects
One year of full-time professional analytical experience processing and adjusting liability, workers' compensation, benefits, and/or insurance claims, including experience in a medical and/or behavioral health setting.
Bachelor's degree from an accredited college or university
Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

If you possess any of the preferred qualifications, please include specific details in your application. Experience handling liability and subrogation claims
Public sector Risk Management experience
Experience with Microsoft Office applications
Please contact Shereen Ross at with any questions about this position.
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

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Bachelor's Degree
How many years of full-time analytical experience do you have in processing and adjusting claims?
Handling liability and subrogation claims
Public sector Human Resources or Risk Management experience
Using Origami software
Which of the following statements best describes your proficiency using the Microsoft Office suite, specifically Outlook, Excel, and Word?
I'll google anything I don't already know.
I can't get enough of Excel pivot tables, Outlook calendaring, and advanced document formatting.