REMOTE! CLIENT SERVICE REP

Full-time

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only

The Client Success Specialist is an expert in the software applications offered through HR Performance Solutions. The CSS will provide excellent customer service associated with all inbound internal and external client inquiries. By delivering high quality service and promptly and efficiently addressing all inbound inquiries, the CSS will maintain excellent professional client relationships resulting in stronger client retention and a high level of client satisfaction.

Professionally provide answers and solutions to clients contacting the CSS teams via phone, email and chat, demonstrating excellent product knowledge, thoroughness, and responsiveness in all client interactions.

Manage documenting all client interactions within the Customer Service Management (CRM)

Perform testing of potential defects within the application(s) and document and communicate those to the product development team.

Participate in application testing to ensure new software updates and defect fixes are ready to be released. Contribute to the growth of the product knowledge base by assisting in the creation of product documentation with articles, videos and other presentation or training tools.

Develop a solid understanding of customer service processes and operating procedures.

Excellent written and oral communication and customer service skills.

High school diploma or equivalent required. College training in business, human resources, IT or related field preferred.

Minimum 2 years of customer service experience required.

Financial services, credit union, and/or human resources experience preferred.

TRAVEL

Position may require light travel as needed to support clients and/or attend company events.

We offer a comprehensive and competitive benefits package designed to support your well-being and work-life balance:

Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; You don’t need health insurance? Retirement Savings: 401(k) plan with 5% company contribution

Paid Time Off: Vacation, volunteer time, parental leave, and holidays—including floating holidays for days that matter most to you

Discretionary year-end bonuses and annual merit increases based on performance. Flexible remote and hybrid work options

Community & Connection: The Company Itself: Navari offers leading products and services in the areas of Martech, HR Performance and Financial Empowerment. Our company’s dedication to excellence is reflected through superior service to our longstanding clients and our trusted, renowned partners.

We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We welcome and encourage applications from all qualified individuals.