Head of Sales Operations - Virtual/Remote

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

Marketplace is one of the fastest-growing parts of the Collectors ecosystem. We’re looking for a Sales Operations Manager to build the systems, insights, and operating processes that help our Marketplace commercial team scale.

You’ll own the infrastructure and data behind how we manage accounts, track performance, monitor overall business health, and generate market intelligence. remote and hybrid candidates will also be considered. Remote or hybrid candidates will also be considered. Build and maintain dashboards and reporting that give the team visibility into pipeline, account performance, key business trends, and growth opportunities

Establish consistent processes for forecasting, pipeline management, performance measurement, and business health reporting

Support the implementation and ongoing administration of our CRM, including reporting, workflow design, data structure, and adoption across the team

Improve and help scale the operational workflows supporting seller and partner onboarding

Own sales data quality and reporting accuracy across our commercial systems

Identify opportunities to improve processes, automate manual work, and make the commercial organization more efficient as it scales

Support the Marketplace operating cadence, including business reviews, QBRs, planning, and cross-functional reporting in partnership with Finance and Analytics

7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organization

• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel
• Demonstrated experience building sales reporting, dashboards, and performance measurement frameworks (hands-on experience with a professional CRM system preferred)
• Strong communication and stakeholder-management skills, with the ability to partner effectively across Account Management, Finance, Product, Analytics, and leadership
• Comfortable operating in an ambiguous, fast-moving, zero-to-one environment and building processes where little infrastructure exists today
• Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics

Experience in a marketplace, e-commerce, or two-sided platform business; experience in collectibles or trading cards is a plus

Experience with data visualization tools such as Lightdash, Looker, Tableau, or similar

SQL proficiency and comfort working directly with a data warehouse

Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics

Experience or exposure to customer loyalty programs

Experience as an early operations hire or building a Sales/Revenue Operations function within a growing team

This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

LI-remote #BI-remote #BI-hybrid

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to View email address on aiapply.co are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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