Head of Operations Management (m/w/d)

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. Responsibilities Overall store management, supervision and policy implementation Sales and inventory management Employee staffing, training and development Financial management Customer service leadership Lead others and work effectively with store crews Supervise, assign and direct activities of the store's crew Effectively communicate information to store crew and supervisors in an open and timely manner Support Store Manager with action plans for operational and service improvement Assist customers with their questions, problems and complaints Promote CVS customer service culture (greet, offer help, and thank) Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program and Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‐term goal of becoming a CVS Store Manager should apply for Store Manager in Training openings. Required Qualifications Deductive reasoning ability, advanced analytical skills and computer skills Advanced communication skills, leadership, supervision and influencing skills Ability to work a full‐time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications Experience as a retail manager or supervisor Education High School Diploma or Equivalent Preferred but Not Required. Anticipated Weekly Hours 40 Time Type Full time Pay Range $19.00 - $29.00 Benefits Medical, dental and vision coverage Paid time off Retirement savings options Wellness programs and other resources Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr