Head of Recruiting & HR

As an Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model.

You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units. To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+.

This role requires fluency in Spanish & English (reading/writing/speaking).

What You'll Do Hire, train, manage, and motivate a team of client-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations.

Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination

Track and maintain the performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Drive continual community engagement activity for client sites; Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement.

Ownership of recruiting, onsite, candidate, and associate programs and initiatives

Monitor, report and conduct business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.

Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client

Obey all the safety and workplace policies of our client while on their premises.

What You'll Need Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+

Experience managing an hourly workforce

Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates

Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work.

Advanced Microsoft Office skills

Travel may be 25% + based upon business needs

At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything including but not limited to working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.

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