Hotel Head Of Housekeeping

A great hotel experience starts with a room that feels just right. As the Executive Housekeeper at Margaritaville Hotel Nashville, you'll lead the team responsible for making sure our guest rooms, public spaces, and laundry operation are clean, comfortable, welcoming, and ready for our guests to kick back and enjoy their stay.

This is a hands-on leadership role for someone who takes pride in the details, knows how to bring out the best in their team, and understands that housekeeping is about much more than making beds - it's about creating an experience guests remember.

You'll oversee the daily operation of the Housekeeping department, including staffing, scheduling, training, inspections, inventory, payroll, guest requests, and departmental financial performance. Annual Bonus Opportunity

This position is eligible to participate in the hotel's annual incentive program with the opportunity to earn a bonus of up to 25% of annual base salary , based on applicable program guidelines and individual/property performance.

Lead the day-to-day operation of the Housekeeping department while creating a positive, supportive, and team-focused environment.

Set the tone for exceptional housekeeping standards and take pride in ensuring the hotel looks and feels its best.

Lead, coach, train, and develop Housekeeping team members, helping them build the skills and confidence needed to succeed.

Recruit, interview, hire, onboard, train, schedule, coach, recognize, and develop team members in accordance with hotel policies and procedures.

Inspect guest rooms, public areas, guest floors, lobbies, restrooms, restaurant and bar areas, linen rooms, and Housekeeping workspaces to ensure cleanliness and presentation standards are consistently met.

Monitor guest feedback and respond promptly to housekeeping-related concerns, requests, and service recovery opportunities.

Follow through on guest complaints and requests to ensure issues are resolved and appropriate follow-up is provided.

Work closely with Front Office, Engineering, Food & Beverage, and other departments to coordinate guest needs and maintain smooth hotel operations.

Partner with the General Manager and Chief Engineer on repairs, preventative maintenance, and property improvement projects related to guestrooms and public areas.

Monitor staffing levels, schedules, productivity, and payroll to ensure the department is appropriately staffed while managing labor costs.

Manage the Housekeeping department within established budget guidelines.

Maintain appropriate inventory levels of linens, cleaning supplies, guestroom amenities, uniforms, and equipment.

Order and receive necessary Housekeeping supplies, linens, and equipment while managing costs responsibly.

Maintain and oversee the hotel's Lost & Found program, ensuring items are properly documented, secured, and handled according to hotel procedures.

Establish and maintain effective housekeeping safety practices and ensure team members understand and follow all applicable safety procedures.

Conduct performance reviews and provide ongoing coaching, feedback, and recognition.

Step in and perform the essential functions of Housekeeping positions when needed, including cross-training and supporting the team during busy periods.

At least 2 years of housekeeping management or supervisory experience in a hotel or hospitality environment.

Hotel management degree or equivalent hospitality experience preferred.

Strong understanding of housekeeping operations, scheduling, productivity, inventories, and labor management.

Ability to confidently handle guest concerns and find solutions with a positive, service-focused attitude.

Ability to read, write, and communicate effectively in English.

Spanish language skills are a plus.

Basic to intermediate computer skills.

Availability to work nights, weekends, holidays is a must.

Housekeeping-related guest concerns are handled quickly, professionally, and with genuine care.

Builds a Housekeeping team that takes pride in what they do.

Leads by example and isn't afraid to jump in and help when the team needs it.

Provides regular coaching, recognition, and opportunities for team members to learn and grow.

Sets clear expectations while giving team members the tools and support they need to succeed.

Quality & Attention to Detail

Consistently maintains Margaritaville Hotel Nashville's housekeeping standards.

Ensures supplies, linens, equipment, and work areas are organized and properly maintained.

Identifies opportunities to improve the guest experience and overall operation of the department.

Financial & Operational Performance

Maintains appropriate staffing and productivity levels while managing labor effectively.

Keeps the department within budget and makes thoughtful decisions regarding supplies, equipment, and labor.

Maintains accurate inventory, payroll, forecasting, and departmental records.

Uses resources responsibly and looks for ways to improve efficiency without compromising guest service or quality.

Reports hazards, maintenance concerns, and other potential risks promptly.

At Margaritaville Hotel Nashville, housekeeping is a huge part of creating the kind of stay guests want to come back to. If you're a people-first leader who loves hospitality, takes pride in the details, and knows how to keep a team motivated—even when the house is full—we'd love to have you join our crew.