Order Processor / Inside Sales

18-$20 hourly
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a 'we' versus 'I' culture to help others, and they will help you. As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Coordinator acts as an administrative partner to the sales team by supporting the day-to-day operations of the sales process. This position is responsible for providing exceptional customer service to assigned dealer accounts while ensuring accurate inventory management, lane organization, and reporting to help drive sales performance and customer retention.

Provide prompt, courteous service to dealer accounts across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate

Manage dealer lane organization including run order, reserve numbers, floor prices, sale lights, and vehicle announcements

Conduct inbound/outbound sales calls to promote inventory, services, and upcoming auction events

Coordinate vehicle registration to ensure all inventory is properly entered and ready for sale

Arrange vehicle transportation to and from the auction facility on behalf of dealer customers as applicable

Prepare and distribute customer worksheets and post-sale reports

Support auction conversion targets through proactive customer service and assistance with pending purchase offers

Log all customer interactions and manage follow-ups in the company CRM in real time

Strong relationship, team--building and customer engagement skills

Results-driven with a focus on sales performance

Data-driven mindset with ability to interpret reports and metrics

Proficient with CRM tools,and Google product suite

High School Diploma or GED required

1-3 years of customer service or administrative experience preferred

Automotive/auction experience preferred

Strong communication and computer skills

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

The physical activity requirements of the position are from light to medium physical demands.

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.