Receptionist/Front Desk Registration

Position Overview Burke Porter Machinery is seeking a professional, customer-focused Receptionist to support our Grand Rapids manufacturing facility on a 6-month contract basis. As the first point of contact for visitors, customers, vendors, and employees, you will create a welcoming front desk experience while supporting site operations, visitor safety compliance, communications, administrative functions, and office hospitality. The ideal candidate is organized, service-oriented, proactive, and comfortable in a fast-paced manufacturing environment.

Responsibilities Front Desk & Reception Greet and welcome visitors, customers, vendors, and guests professionally, serving as the primary point of contact and notifying employees of arrivals

Manage visitor check-in, including registration, NDAs, badge issuance, and safety orientations, ensuring compliance before guests access manufacturing areas

Maintain accurate visitor logs and access records per company security and safety policies, escalating unauthorized access or safety concerns to site leadership

Operate the multi-line phone system and main voicemail inbox, directing calls and messages to the appropriate employees

Meetings, Events & Hospitality Coordinate logistics for customer visits, executive meetings, and VIP events, including room setup, materials, parking, and catering

Schedule conference room usage and support meeting setup and teardown

Manage meal orders and catering with approved vendors, ensuring accurate orders, timely delivery, and dietary accommodations, and reconcile catering expenses as needed

Office Support & Supplies Maintain inventory of beverages, breakroom supplies, and office consumables, placing orders and organizing storage to prevent shortages

Assist with general administrative tasks, data entry, and filing as assigned

Keep the reception and common areas clean, organized, and professional

Qualifications High school diploma or equivalent

Minimum of 1 year of experience in a receptionist, front desk, customer service, or administrative support role

Professional verbal and written communication skills

Strong interpersonal skills, with the ability to interact effectively with employees, customers, vendors, and visitors at all levels

Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams

Experience operating multi-line phone systems and managing incoming communications

Strong attention to detail and the ability to maintain accurate records and documentation

Self-motivated, proactive, and service-oriented, with a willingness to take ownership of responsibilities

Reliable attendance and punctuality, with the ability to work on-site consistently throughout the contract

Ability to pass a background check

Preferred Qualifications Experience in a manufacturing, industrial, engineering, or technical office environment

Familiarity with visitor management systems such as Envoy, Traction Guest, or similar platforms

Experience coordinating catering services, vendor relationships, or small departmental budgets

Bilingual in English and Spanish

Ascential Technologies is a global industrial technology company with operations spanning automotive testing and validation, medical and life sciences, and advanced manufacturing. Our Grand Rapids, MI site is part of the Burke Porter Group — a recognized leader in vehicle testing, automation, and end-of-line measurement systems. We build with precision. We operate with purpose. And we’re looking for people who bring that same standard to every part of the business.

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