Head of Retail Operations (Remote)

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award‑winning restaurants; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games.

The Director of Operations is responsible for leading our team at Chickasaw Bricktown Ballpark – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Proactively coaching and motivating team members to deliver their best

Identifying opportunities and driving continual improvement in our location operations

Building a strong partnership with location partners

Working with regional and Home Office leadership to drive innovation and best practices at the location

Delivering against our financial goals and budgets

Coaching the operations management team

Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors

Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location

Reviewing financial reports and developing action plans to best achieve business goals

Leading the continual development of the location’s food story and guest experience

Completing team member performance reviews including career development planning and compensation reviews

Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities

Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements

Overseeing season planning process ensuring alignment with Levy and partner expectations/goals

Coaching team members for optimal performance and engagement

Identifying and planning for management support needs when the business will exceed the location’s current resources

Managing team recognition program “Levy Legends” by leadership promotion and participation

Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness

Completing corrective action, where necessary, to hold team members accountable and improve future performance

Personally lead the coaching and mentoring of future talent within the location – developing the next generation of leaders

Closing/Signoff Payroll on a bi‑weekly basis for team members

Ensuring all financial reporting is completed in a timely and accurate manner

Driving shrinkage prevention efforts to minimize financial risk to the business

Leading continual operational improvement planning

Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals

Planning budget and P&L management to support optimal financial achievement

Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy

Acting as the figurehead at the location for Levy’s Work of Change initiative – build a diverse and inclusive team that represents the community the location serves

5+ years of leadership experience in Hospitality or Retail

Bachelor’s Degree in Hospitality Management is preferred

High level of computer literacy

Understanding of financial concepts

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Medical

Dental

Life Insurance / AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state)

Personal Leave

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, paid time off benefits information is available at

At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.