Head of Operations Management (m/w/d)

Must be customer service friendly, must be able to train, lead and engage with the staff! Marriott brand experience preferred. Benefits Quarterly Performance based Bonus Plan

Medical / Dental / Vision / Critical Illness / Accident Insurances available

Relocation Assistance Available

Job Description The Operations Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.

Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Everwood company standards, and the review of previous and future sales and operations efforts.

Meet all financial review dates and corporate directed programs in a timely fashion.

Develop managers for future advancement through competency training and corporate sponsored training programs.

Maintain direct contact with and monitor the development of management trainees.

Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.

Prepare and conduct all management interviews and follow hiring procedures according to company SOPs.

Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

Motivate, coach, counsel and discipline all management personnel according to company SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

Complete required corporate training modules and become certified to train those as required.

Preferred Qualifications Brand experience preferred.

Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc.