Head of Care Management Operations

Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.
Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.
At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. The Director of Operations provides day-to-day operational leadership for Modena Allergy & Asthma’s Los Angeles-area clinics and additional clinic locations or markets as assigned based on organizational needs. Working closely with the CEO, this leader also helps shape and implement enterprise-wide operational standards, centralized services, performance measures, and systems that support a consistent patient and employee experience across Modena.
The Director partners closely with the Director of Operations – San Diego and other functional leaders to strengthen clinic performance, support new locations and acquired practices, and scale operational best practices. This is a full-time, exempt position, generally scheduled Monday through Friday (40 hours per week).
Practice Managers for Los Angeles-area clinics and other assigned locations; matrix/dotted-line collaboration with centralized operations functions, including virtual administrative support, patient access, referrals, prior authorization, and laboratory operations
Director of Operations – San Diego; IT and data privacy leadership; Regional Medical Directors
Location & travel: Based in the Greater Los Angeles area in a hybrid capacity, working closely with the CEO. Regular travel to Los Angeles-area clinics and periodic travel to other Modena locations or new markets, as business needs require
Assigned clinic operations: Lead operations for the Los Angeles-area portfolio, including Long Beach, Torrance, San Gabriel Valley, and Hacienda Heights, plus additional clinics or markets as designated by leadership. Geographic assignments may change as the organization grows and responsibilities are allocated between the Directors of Operations
Develop, coordinate, and implement common operational standards, policies, SOPs, centralized service models, performance frameworks, and integration processes in partnership with the Director of Operations – San Diego and relevant functional leaders
Regional Operations Leadership
establish performance goals, conduct evaluations, and build leadership succession capacity
Clinic performance: lead improvement plans where performance falls below expectations
Workforce planning: partner with HR and recruiting on front-office, clinical, and laboratory hiring; support appropriate cross-training
Coordinate operational onboarding for physicians and advanced practice providers, including clinic placement, schedule development, EHR training, and credentialing readiness
Financial and market performance: Partner on budgets, supply and vendor spending, facilities, patient volume growth, and referral relationships in assigned markets
Clinic openings: Support and lead assigned new-clinic openings, from staffing and operational readiness through launch and stabilization
Process improvement: Use Lean Six Sigma or comparable methods to assess and standardize workflows, including appointment types, scheduling templates, check-in/check-out, prior authorizations, allergen immunotherapy (AIT) renewals, and daily schedule review
SOPs and policies: Lead development and maintenance of operational SOPs, policies, forms, and patient-facing materials; partner with nursing and medical leadership on clinical protocols
support external quality reporting, including payer and health-system scorecards
Clarify responsibilities of centralized versus on-site teams; help develop consistent processes for virtual support, patient access, referrals, prior authorizations, and AIT scheduling
Acquisition integration: Lead or coordinate assigned practice integrations using Modena’s integration playbook, with a target of full operational integration within 120 days; oversee workflow transitions, staff onboarding, EHR migrations, legacy-system wind-downs, and coordination with billing and credentialing
Provide operational leadership for ModMed and related patient communication, virtual staffing, and procurement systems; guide standard configurations, migrations, and vendor transitions
IT partnership: Collaborate with IT and privacy leaders on infrastructure changes, telephone and call-center operations, and security of patient-facing processes
Support development and expansion of ancillary services, including in-house laboratory operations, as directed
Vendor management: Oversee operational vendor relationships and contracts, including service performance, renewals, terminations, and issue resolution
Patient Experience & Compliance
Oversee consistent patient complaint, grievance, and service-recovery processes, including intake, escalation, resolution, and trend monitoring
Operational compliance: partner with Billing, HR, and legal counsel on compliance and risk matters
Leadership Development & Partnership
Develop Practice Manager onboarding, training, and cross-training initiatives that support internal growth and consistent leadership practices
Director partnership: Collaborate as a peer with the Director of Operations – San Diego to align standards, share best practices, coordinate manager forums, and adapt geographic responsibilities as Modena grows
Executive partnership: Bachelor’s degree in Healthcare Administration, Business, or a related field required; master’s degree (MHA, MBA, or MPH) preferred.

7–10+ years of multi-site ambulatory or specialty-care operations experience, including at least 3 years leading managers across multiple locations.

• Experience integrating acquired practices and/or launching new clinics.
• Experience leading EHR/practice-management implementations or migrations; Lean Six Sigma Green Belt or higher, or equivalent demonstrated process-improvement expertise.

Knowledge of revenue cycle, prior authorizations, referral management, and commercial, HMO/IPA, Medicare, and Medi-Cal payer requirements.
Strong analytical skills, including operational KPIs, scorecards, dashboards, and Excel-based reporting.
Excellent communication, change-management, and relationship-building skills with physicians, operational leaders, and executives.
Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; Frequent use of hands and fingers for patient care and equipment operation. Full-time employees are eligible for Modena Health’s benefits package, which includes medical, dental, and vision insurance, as well as a 401(k) retirement plan with employer matching.

Paid time off (PTO), sick time, floating holidays, and holiday pay are also available to eligible full-time employees in accordance with company policy.

Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network)
Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.