Head of Operations & Business Management

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve. Job Description We're looking for a dynamic and organized Operations Manager to join our team in Waterloo or Mason City, United States. In this pivotal role, you'll be the driving force behind our day-to-day operations, ensuring seamless coordination across departments and delivering exceptional results. As Operations Manager, you'll combine strategic thinking with hands-on leadership to optimize processes, support our team, and drive organizational success. If you're passionate about building efficient systems, fostering collaboration, and making a tangible impact, we'd love to hear from you.

Oversee daily operations and manage assigned team members, providing coaching, feedback, and performance support to ensure excellence
Develop, implement, and maintain comprehensive project plans and operational documentation to facilitate timely communication and successful project delivery
Manage budgets, forecasting, and financial planning in collaboration with senior leadership to ensure organizational sustainability and growth
Generate and present weekly and monthly reports on operational metrics, project progress, and key performance indicators
Coordinate resource allocation and scheduling to optimize efficiency and support project-related activities
Establish and maintain quality standards across all operational processes, assessments, and deliverables
Build and nurture relationships with partners, stakeholders, and customers through professional communication and transparent engagement
Collaborate cross-functionally with leadership on program development, contract management, human resources initiatives, and business development strategies
Identify process improvement opportunities and implement innovative solutions to enhance operational efficiency
Support onboarding and assignment processes for new team members and customers
Manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
Bachelor's degree in business, management, organizational development, or related field from an accredited institution; Minimum 3 years of supervisory or management experience, with demonstrated success leading and developing teams
Proven experience in project management, program operations, or related operational roles
Strong proficiency in time management, organizational systems, and process optimization
Experience with budget management, financial forecasting, and resource planning
Proficiency with business software, data analysis tools, and reporting systems
Knowledge of contract management, vendor relations, and stakeholder engagement
Commitment to customer-focused service delivery and inclusive team environments
Strong leadership capabilities with a supportive and motivational approach to team management
Background in business development or strategic planning (preferred)
Additional Information Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.
We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact View email address on click.appcast.io.