Hotel Head Of Housekeeping

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

The Director of Housekeeping leads and manages all aspects of the Housekeeping and Laundry Departments to ensure the highest standards of cleanliness, presentation, safety, and guest satisfaction throughout the hotel. This role is responsible for departmental leadership, financial performance, staff development, inventory control, and compliance with brand and company standards in a full-service hotel environment.

Leadership & Department Management

Oversee the daily operations of the housekeeping and laundry teams, ensuring rooms, public areas, and back-of-house spaces meet or exceed brand cleanliness standards.
Lead, train, mentor, and develop Assistant Directors, Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and other team members.
Conduct regular inspections of guestrooms and public areas to ensure consistent quality.
Guest Experience & Service Delivery
Respond promptly and professionally to guest concerns, service recovery situations, and special requests.
Coordinate VIP room preparations and ensure all amenities are placed according to brand and hotel standards.
Collaborate with Front Office to meet check-in timelines and manage high-demand periods.
Financial Oversight & Cost Control
Develop and manage departmental budgets including labor, supplies, linen, uniforms, and equipment.
Monitor expenses and implement cost-control measures without compromising quality.
Oversee linen and terry inventory, par levels, procurement, and long-term asset care.
Training, Safety & Compliance
Ensure all housekeeping team members receive proper training in safety, cleaning procedures, chemical handling, and equipment usage.
Maintain compliance with OSHA regulations, brand standards, and local health and safety requirements.
Oversee implementation of safety initiatives including ergonomic programs, personal protective equipment, and emergency procedures.
Operational Efficiency & Process Improvement
Develop, update, and enforce standard operating procedures for all housekeeping and laundry tasks.
housekeeping apps, dispatch systems, inventory tools).
Support capital project planning relating to soft goods, equipment, and facility upgrades.
Collaborate with Food & Beverage, Events, and Front Office on hotel-wide initiatives and operational requirements.
Participate in Executive Committee meetings and support hotel leadership goals.
Oversee Lost & Found processes and ensure compliance with guest property handling policies.
Support pre-opening, renovation, and transition projects as needed.
Perform other duties as assigned to support hotel operations.
High School Diploma or equivalent required.

Prior housekeeping leadership experience preferred.
Experience in a full-service hotel, resort, or multi-outlet hospitality environment preferred.
Experience managing large housekeeping teams and high-volume operations preferred.
Knowledge of laundry operations and housekeeping technologies preferred.
Hospitality coursework or related training preferred.
Strong leadership, communication, and team-building skills.
Excellent organizational and time-management abilities.
Strong understanding of cleaning techniques, chemicals, equipment, and linen systems.
Ability to analyze financial reports and manage departmental budgets.
Proficiency in Microsoft programs, including Word, Excel and Outlook.
Commitment to exceptional guest service and operational excellence.
Ability to work flexible schedules including weekends, evenings, and holidays.
Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening.