Remote Life Insurance Professional

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Are you passionate about delivering exceptional customer service and making meaningful connections every day? As a Customer Service Representative, under limited supervision, you'll be the voice of our Tracking Department, playing a vital role in helping customers and insurance agents navigate insurance requirements with confidence and clarity.

The Customer Service Representative

will be responsible for answering incoming calls and making outbound calls to assist customers and agents while maintaining customer privacy and confidentiality in accordance with policies and procedures. The ideal candidate will educate the caller as to what documentation is required to satisfy the customer’s loan agreement and provide quality customer service with a timely resolution. Additionally, the Customer Service Representative will accurately complete loan transactions, as necessary. Successful candidates can work in a fast-paced environment while maintaining a high attention to detail to achieve individual and team production and quality results.

About HUB:

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Guide customers and agents through the insurance documentation process, ensuring they understand what’s needed to satisfy loan requirements.

Proactively resolve issues, complete loan transactions, and educate callers on why certain documents are essential – turning confusion into clarity.

Maintain strict confidentiality and protect customer privacy during every interaction.

Deliver prompt, friendly, and high-quality support that reflects our commitment to excellence.

You take pride in solving problems and helping people with a smile – even over the phone.

You aim for high performance and bring a strong sense of ownership to your work every day.

Field inbound calls from customers and insurance agents while providing superior customer service across all escrow and non escrow insurance products. Conduct outbound calls to insurance agents to request the required insurance information across all products. Educate customers on why insurance documentation is required for their loan agreement and resolve inquiries with a timely resolution.

Key in and validate data received in order to update loan records.

Match insurance documents to loan records.

Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.

Participate and/or collaborate on assignments and special projects.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Required- 10 key typing: Required- a working knowledge of Windows computer environment & Office software

Skills testing may be required prior to an interview

Ability to understand policy forms and coverage descriptions

HSA and PPO Medical plans available

Dental plans available

Vision insurance through VSP

Employer-paid Short-Term Disability

Employer-paid Life Insurance – 2x your salary

10 paid Holidays

Floating Holidays and Personal days

Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Remote Work Requirements

Cell phone

Dedicated home office and/or quiet workspace

Remote

Monday-Friday: The position starts with a shift of 9:30am-6:00pm CT during the training period. Upon completing Flood and Escrow Outbound training, the schedule will permanently transition to 12:30pm-9:00pm CT. Please note that this later shift is a requirement of the role. The expected hourly pay for this position is $16.00 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans

A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at View email address on aiapply.co. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

HUB International Limited participates in E-Verify.