Part-Time Head of Operations

Shelter Operations Manager

Hours: Full-time, 40 hours per week 8am to 4pm

Position Type: Non-exempt, non-union position.

This position supervises activities at the site and maintains a safe environment for all the program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Monitors, Case Managers and LIHI Management team.

Hire, supervise, and train staff, and interface with vendors, contractors, consultants, and community members.

Complete staff evaluations, set goals with clear performance expectations.

Address performance concerns

Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.

On-site, monitoring the Enhanced Shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, shelter units, and the surrounding property.

Enforce Code of Conduct and LIHI policies.

Review security logs daily and incident reports and respond per policy.

Provide outreach and info to neighborhood organizations, clients, and attend the Monthly Community Advisory Council meetings.

Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the site.

Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.

Maintain inventory of basic supplies and assist in ordering supplies.

Respond to emergencies on site, being on-call with cell phone and performing perimeter checks.

Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.

Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.

Work with LIHI Management on community notification, tours and community outreach. Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).

Engage with assigned training and comply with training deadlines.

Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

Experience working in the property management and/or human services field.

Ability to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.

Respect for people experiencing homelessness, diplomacy/tact, and an optimistic approach are essential.

Must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.

Able to read, write, and communicate in English, with excellent writing skills.

Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Experience providing services to low-income and/or people experiencing homelessness.

Two years' experience working in the property management and human services field

Benefits for this position (pro-rated for part time employees)

• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

Full-time, 40 hours per week 8am to 4pm

Full-time, 40 hours per week 8am to 4pm