Head of Operations & Business Management

Health insurance
Dental insurance
At Excel Hotel Group, we believe exceptional hotels are built by exceptional people. As a growing hotel ownership and management company operating throughout California, we offer outstanding opportunities for hospitality professionals who are passionate about guest service, leadership, and operational excellence.

Our family-oriented culture recognizes performance, supports career growth, and promotes from within. Serving a diverse mix of leisure and business travelers, our hotel is known for friendly service and exceptional guest experiences. The Operations Manager is a key member of the hotel's leadership team, overseeing Front Office operations while supporting the overall hotel. This is a highly visible, hands-on role where you'll lead by example, coach associates, ensure exceptional guest service, and help drive operational excellence.

Prepare schedules and support daily hotel operations.
Assist Housekeeping operations and serve as relief Housekeeping Supervisor when needed.
Support breakfast operations during busy periods.
Maintain quality, cleanliness, and Best Western brand standards.
Manage front office inventory and supplies.
Partner with the General Manager to achieve guest satisfaction, financial, and operational goals.
Minimum three years of hotel supervisory or management experience.
Strong leadership, communication, and customer service skills.
Ability to coach teams and manage multiple priorities.
Experience with hotel property management systems and Microsoft Office.
Flexible schedule, including evenings, weekends, and holidays.
Why Join Excel Hotel Group?

Medical, Dental & Life Insurance
Hotel travel discounts
Ongoing training and leadership development
Join the Best Western Valencia team and build your future with Excel Hotel Group!